Talk to areal person.
Chat, WhatsApp, email or DM — whichever one you'll actually use. Tell us which of these you are and we'll get you to the right place instead of a ticket queue.
No account needed to reach us — claimants and guests included.
Which one are you?
I'm claiming a reward
A code won't work, the airtime never landed, or the cash hasn't hit your account. Start a chat — you don't need a Ridim account, and we can trace it from your phone number or the campaign link.
I bought a ticket
Ticket didn't arrive, the QR won't scan, or you need a refund. Have your order reference or the email you paid with ready — refunds are set by the organiser, and we'll tell you exactly where you stand.
I want to talk business
Payroll, gift vouchers, volume payouts, KYB verification, or an activation you'd like us to run with you. Email gets this to the right person fastest — tell us the company and roughly what you're moving.
Email hello@ridim.com.ngSomething is broken
A page that won't load, a payout stuck in limbo, or a campaign you think is a scam. Send what you saw, what you expected, and a screenshot if you have one — we'd rather hear it twice than not at all.
Report it by emailAnswered instantly
Tap one and the chat opens with it already asked. If the answer doesn't land, a human picks it up from there.
More of them on the FAQ page.
Reach us your way
For when you'd rather send a voice note or a screenshot. Answered during Nigerian business hours.
+234 906 185 8947Best for anything with detail attached — business enquiries, partnerships, press, invoices and bug reports.
hello@ridim.com.ngX
Product updates and the occasional public save. DMs are open, but don't send account details here.
@ridim_ngDemos, events we've powered, and behind-the-scenes. Also open for DMs.
@ridim_ngWe will never ask for your PIN
Not your bank PIN, not your card details, not your password, not an OTP. Nobody from Ridim will ask you to send money to release a reward, either. If a message claims otherwise — even on a channel listed on this page — it isn't us. Report it and we'll take it down.
The company
Ridim is operated by Ridim Solution Networks Ltd. (RC 9482453), registered in Nigeria. For anything formal — legal notices, data requests, invoices — email hello@ridim.com.ng and say so in the subject line.